DZOFILM After-Sales Policy
How to ObtainAfter-Sales Service
If a product does not function as warranted during the warranty period, you may obtain after-sales service by contacting DZOFILM support team or DZOFILM’s authorized dealers. Charges may apply for services not covered by this After-Sales Policy.
The After-Sales Policy varies with the country or region of purchase. Please contact DZOFILM for information specific to your location.
Warranty Repair Service
DZOFILM grants a minimum warranty repair period of one year from the date of purchase for lenses purchased through DZOFILM’s official dealers. DZOFILM warrants that each DZOFILM product that you purchase will be free from material and workmanship defects under normal use in accordance with DZOFILM’s user manual and accompanying documentation during the warranty period. You may claim warranty repair service by returning it to the point of purchase. Stored dated receipts or other proof of purchase in a safe place, as you will need to provide a valid proof-of-purchase or receipt for the warranty repair service.
Parts replaced during the warranty repair service become DZOFILM’s property.
Return & Refund Service, Replacement Service
You may claim return & refund or replacement service by returning it to the point of purchase. Stored dated receipts or other proof of purchase in a safe place, as you will need to provide a valid proof-of-purchase or receipt for the return & refund or replacement service.
A product sent to DZOFILM for return & refund or replacement service should include all original accessories, attachments or packaging. If any item is missing, or any item is not in new or like-new condition, i.e. with cracks, dents or scratches, we may deny your return & refund or replacement service request.
Service Outside the Warranty Period
Request for after-sales service will normally be accepted within a period of roughly 5 years following the end of production, during which time spares will be kept on hand, although owners may be offered an equivalent product during this period in the event that spares are not available. The specific cost standard is subject to DZOFILM’s quotation. Compatibility with consumables and accessories for the original product is not guaranteed. To prevent waste, DZOFILM may collect returned parts or products.
Service Turn Around Time
After we receive the product, the after-sales service will generally be completed within two weeks. This turn around time does not include the time of return shipping. If there are special circumstances, we will notify you in advance.
What This After-Sales Policy Does NOT Cover
This after-sales policy does not cover the following and charges may apply:
× No valid proof-of-purchase or receipt of the product;
× Damage caused by unauthorized modification, disassembly, or repair not in accordance with official instructions or manuals.
× Damage caused by improper installation and operation not in accordance with official instructions or manuals.
× Damage caused by the storage environment not in accordance with official instructions or manuals.
× Damage caused by operation in bad weather or environment (i.e. rain, sand/dust storms, humid environment, etc.).
× Damage caused by, any third party products, including those that DZOFILM may provide or integrate into the DZOFILM product at your request.
× Damage caused by any third-party product.
× Damage caused by force majeure;
× Consumable accessories and optional parts that come with this product.
DZOFILM obeys all applicable laws and regulations concerning the handling of names, addresses, phone numbers, and other personal information provided by users.